My insurance company uses this business to tow vehicles, unfortunately. It took the guy 1.5 hours to tow my car to the dealership that was only 30 minutes away from where the car was. They were supposed to pick it up at 12:45 and ended up picking it up a half hour late at 1:15p. They eventually dropped it off at the dealership at 2:57p. Where did they go with my car?? Did they get lost? My appointment was at 2:30p. I called the dealership and the car was not there yet. They made me miss my appointment and the service center has to wait until tomorrow to look at it now. Thanks guys.
The tow truck showed up when it was supposed to, and got my car to where it needed to be. The man driving was kind and if we are ever in need of antow, I know who to call!
Amazing family owned business. Been taking my car there for many years. Very experienced mechanics such as Walt and Fred. Fast, thorough, efficient and friendly tow drivers Michael and Robby. Bobbie who runs the place is the absolute best and for a woman, she sure knows her cars. Never once had an issue or complaint about any service I've ever received from them. I would recommend them to everyone.
Traveling on I-75 when vehicle died just north of downtown Cincinnati at 4:30 PM. Called AAA and they made towing arrangements. Yes, it took awhile for the tow (about 1.5 hours), but I understand because it was rush hour traffic on a Friday. The driver (Michael) was very helpful and went out of his way help us out. The co-owner (Bobbie) made special arrangements to have the shop look at our vehicle since emergency service for out-of-town travel. And the mechanic (Aaron) was very helpful getting vehicle functional and on the road. I greatly appreciate all the assistance we received. We were broken down / stranded and KY Auto Service got us running again at a very reasonable cost! They went above and beyond to help.
Robbie and Bobbie have always taken great care of all of my cars with very reasonable prices.
Kentucky Auto Service is a US Car Repair based in Elsmere, Kentucky. Kentucky Auto Service is located at 520 Ash St, Elsmere, KY 41018, USA.
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